TrustRadius Insights
Wufoo is a versatile tool that has been widely used across various organizations and industries for a range of purposes. Users have found …
Starting at $0
View PricingOverview
What is Wufoo?
Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Data export (30)10.0100%
- Multiple question types (30)9.090%
- Themes (29)6.060%
- Custom logo/branding (32)4.646%
Pricing
Free
$0
Cloud
Starter
$14.08
Cloud
per month
Professional
$29.08
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
wufoo demo
YouTube
DocVerify Wufoo Demo
YouTube
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Wufoo?
Online Form Builder with Cloud Storage Database
Wufoo allows users to build custom online forms that they can use to collect data, payments and to automate workflows.
Wufoo Video
Wufoo - Online Forms Made Simple
Wufoo Integrations
Wufoo Competitors
Wufoo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.
Reviewers rate Response tracking and Data export highest, with a score of 10.
The most common users of Wufoo are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(119)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Wufoo is a versatile tool that has been widely used across various organizations and industries for a range of purposes. Users have found it beneficial for streamlining processes, improving communication, and collecting data in a modern and efficient way. One of the key use cases of Wufoo is creating and managing forms for internal processes such as vacation and sick leave requests, conference registrations, and statistical reporting. By digitizing these forms, Wufoo has significantly reduced the need for multiple paper forms, saving time and reducing entry mistakes for schools and other organizations.
Another important use case of Wufoo is collecting feedback and change requests from different departments within a company. Users have appreciated the quick and versatile submission options provided by Wufoo, allowing them to easily collect files and text from various stakeholders. Additionally, Wufoo's integration with PayPal Payment has been particularly valuable for users who need to create custom ordering forms or collect payments online. The customizable reports feature has also allowed users to provide clients with monthly and annual sales reports.
Universities have found Wufoo to be highly beneficial for creating user-friendly forms, streamlining data collection, and saving time for creative services departments. The software has been utilized in schools for operations, billing, recruitment, and various applications, surveys, data collection, and updates. Not only does this make the process more convenient, but it also helps schools meet sustainability goals by reducing paper waste.
Furthermore, Wufoo has been successfully used by freelance graphic web designers to manage vendor applications and gather contact information for their clients. It has also been employed by digital marketing organizations to collect form fill-outs for clients in the healthcare industry. This showcases Wufoo's versatility as a lead generation tool across different sectors.
Overall, Wufoo has proven to be a valuable solution for organizations looking to streamline processes, improve data collection efficiency, and enhance communication across departments. Its ease of use, extensive integrations, and responsive customer service have made it a preferred choice for various purposes, including form creation, feedback collection, event registration, and data analysis.
Simple and Intuitive Interface: Many users have praised Wufoo for its simple and intuitive user interface, stating that it is easy to navigate even for non-technical individuals. The drag-and-drop functionality allows for effortless form creation without the need for extensive training.
Helpful Customer Support: Several reviewers have commended Wufoo's customer support team for their promptness and personalized assistance. Users have reported receiving clear and concise answers to their questions, often accompanied by specific recommendations tailored to their individual forms.
Wide Range of Form Options: Wufoo offers a wide range of form options and formats, including radio buttons, checkboxes, and text fields. This flexibility enables users to create forms that cater to their specific needs and requirements. Some users appreciate the inclusion of side boxes for additional information, which helps prevent confusion and provides context for the questions being asked.
Outdated User Interface: Some users have expressed dissatisfaction with the outdated user interface of Wufoo. They feel that it lacks updates and looks visually basic and boxy, comparing it to a typewriter on plain paper.
Difficulty in Customization: Users have found it difficult to customize their forms due to hidden or hard-to-find features. They also mentioned limitations in field restrictions, making it challenging to fit all the needed content within those restrictions and causing issues with field rules.
Lack of Integration Options: Several users have mentioned limitations in communicating with other software and difficulties in exporting data from Wufoo. They desire more integration options for multiple accounts, credit card gateways, as well as improvements in transferring reports to Word or Excel.
Users have provided several recommendations for Wufoo based on their experiences. The three most common recommendations are as follows:
-
Try the free version before purchasing: Many users suggest trying the free version of Wufoo to get a feel for its features and functionality before investing in a premium package. This allows users to assess whether Wufoo meets their specific needs without any financial commitment.
-
Explore other potential providers: While users generally find Wufoo to be a good option, many recommend exploring other potential form building and survey options as well. They suggest considering alternatives such as Google Forms or Survey Monkey, especially if simplicity is a priority.
-
Improved customization options: Several users recommend adding more options for customization in terms of aesthetics. They believe that enhancing the design customization capabilities of Wufoo would better cater to the needs of organizations and allow for more personalized forms and surveys.
It is important to note that while users appreciate the ease of use, versatility, and simplicity of Wufoo for basic form building and gathering information, they also mention areas where the platform can be improved or suggest exploring alternative solutions. These recommendations provide valuable insights for individuals and organizations considering Wufoo for their form building and survey needs.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
October 09, 2015
Darn good stuff
We mostly use Wufoo to attain donations and payments for volunteer organizations within our school district. It works incredibly well for this purpose. The ONLY downside is the limited payment gateways that you are able to use in Wufoo to collect money. Other than that, it is very intuitive and easy to use and I wouldn't change anything about it.
- Vast amount of fields to choose from
- Aesthetically pleasing interface
- Easy to use interface
- Have more credit card gateways accepted
20%
2.0
66.66666666666667%
6.7
80%
8.0
100%
10.0
N/A
N/A
N/A
N/A
N/A
N/A
100%
10.0
- This software has allowed me to support our volunteer organizations in a way that I was not able to previously.
SurveyMonkey does not hold a candle to Wufoo.
Score 8 out of 10
Vetted Review
Verified User
Landmark College Institute for Research and Training (LCIRT) is using WuFoo for online conference, workshop, webinar, subscriber list and certificate program or course registrations. WuFoo is also currently being used by several other Landmark College departments such as Student Affairs, Events, and the Office for Institutional Advancement for internal and external submissions with various stakeholders such as faculty, staff, students, parents, alumni and donors.
WuFoo allows LCIRT to quickly set-up registration for training events with the added benefit of a providing an online payment option. Our forms use "Rules" in order to provide messages to those seeking various payment options such as check, purchase order or online credit card payment. The form inbox, that is sortable by name, date, etc. is very helpful for customer service follow-up and registration tracking. Additionally, the form completion status for each submission is useful for customer service follow-up.
- Ease of use: The tutorials are very helpful for implementing a basic form and then moving forward to more complex forms.
- Online payment option: Wide range of online payment partners such as PayPal to choose from.
- Customization: Forms and submission responses can be customized to meet the needs of various projects.
- Online payment with Google Merchant did not provide payment submission status. When a payment was submitted, the WuFoo form did not record the correct status. One had to check with Google Merchant (now Wallet) to see is a payment had indeed been submitted.
- Quick Implementation: Forms can be created, copied and edited very quickly. Links to forms can easily be added to web pages with URL info provided by WuFoo.
- Improved Customer Service: Submissions can be sorted and tracked easily which dove-tails into quicker response to customer inquiries and issues.
- Faster financial returns: Online payment and increased awareness of other payment options allows for quicker payment of open accounts.
We selected WuFoo over Constant Contact's online registration module due its ability to handle online payments and the ease of use.
- Implemented in-house
No
- Building product knowledge: Creating a basic form is very easy to do. For more complicated forms with online payment and "Rules", tutorials must be located and read carefully.
March 18, 2015
Startup School Seeks Sleek Form Submission
Score 7 out of 10
Vetted Review
Verified User
We use Wufoo for all permanent form collections at our school, from operations to billing to recruitment. We use it primarily for applications, surveys, data collection / updates, and registrations. Some specific examples: student enrollment; summer school enrollment; school lunch program registration; credit card authorization for automatic bill payment; applications for faculty and staff positions; formal internal surveys. We are better able to meet our school's sustainability goals by collecting our "paper" work through Wufoo.
- Wufoo is particularly useful for creating more complex forms. You have the option to hide/show fields; this makes for a shorter, easier to navigate form for people you need less information from. You also have access to basic code formatting, which requires some additional knowledge but gives greater range of display options.
- You have options of how to view your data. You can export all results to an excel spreadsheet to analyze it that way, similar to the way googleforms records responses. But you can also see the full form with the responses in it - if you've forgotten how the question was phrased, or need to understand the context for a response, that view is easily available.
- The list view of all the forms you've created is very helpful when referring to multiple forms during the same period of time.
- Sharing editing power with multiple people is easy, including the ability to allow different levels of access to specific forms. If you're collecting sensitive data, you get to choose who can view it. If you don't want someone to have access at all anymore, it's fairly simple to either delete their account or to change the commonly held password.
- Although it gives coding options, the formatting for fields is still pretty limited. There is no option for blocks of text other than "section breaks".
- The rules section is cumbersome. The show/hide fields option in this section has only simple logic, so in order to create complex rules, you have to create a very long list of simple rules. Functional, but cumbersome.
- I'd like to see more development toward more bulk entry options. For single responses, you can email the whole form to multiple email addresses. It would be great to have a simple system to be able to send the response to the email entered in a response en masse with an option to add an additional message.
- Reduction in handwriting interpretation errors in the move from paper to online forms.
- Increased capacity to receive and analyze responses.
- Requires extra time spent in outreach to desired respondents who lack access to internet or computers.
Pro-Wufoo
- Google Forms is too simple in its field options for my organization's purposes.
- Wufoo has pre-formatted fields to collect phone numbers, email addresses, and first/last names. These fields do not allow submission without these fields formatted properly, reducing typos. Although you could create similar fields in Google Forms, it is more streamlined in Wufoo.
- Formatting is more easily controlled.
- You can automatically capture respondents' email addresses if using an internal gmail domain.
- You can widely share the results of the forms with other users.
6
Management
- Internal and External satisfaction surveys
- Capacity planning with intent of future needs surveys
- Applications for current and future positions
- Contact information updates
- Registration for all services with operational deliverables
- Registration for billable services
- Authorization for credit card automatic charges
- Implemented in-house
December 03, 2014
Woohoo for Wufoo!
Score 8 out of 10
Vetted Review
Verified User
The company for which I was office manager utilized Wufoo to create a schedule of classes for its after-school performing arts program. With over a dozen classes offered, the admin department needed an easy way to allow parents to scroll through the class offerings and view the options and also to know when a class had reached its capacity.
- Wufoo's selection of forms allow for many variables, making it possible to cater each form to serve our organizational needs.
- I loved the ease with which we could reorder the forms by clicking and dragging -- no need to start over or redo any work!
- Wufoo's support team is excellent. Whenever I had a question about the possibility of adding more flexibility to our forms, they got back to me quickly and with helpful solutions.
- When I used Wufoo while at that company, it would have been great to have had the functionality to store credit card information so that parents do not have to fill it out every semester, but I realized that there were likely either security or privacy issues preventing such a thing. However, it's great that PayPal integration is available!
- It would be great to redesign the Form Manager UI so that it's not so overwhelming to look at and have to scroll down through all our forms, which looked so similar because they were class offerings. Sometimes when adding classes (forms) or when gathering student head counts, we would lose track of where we left off. This meant having to backtrack, which took up time. Even something as simple as numbering the forms would've helped us not lose our place when performing class-by-class data entry or tabulation.
- More view options for searching forms would be helpful.
- Wufoo has enabled our customers (parents) to efficiently sign up for classes in an organized and -- hopefully -- pain-free way. The quicker they can convert their kids from prospective students to confirmed students, the more time we have on the back end to plan for the semester and cater the curriculum.
- Our employee efficiency was increased, thanks to Wufoo. After the initial time investment of creating the forms for each semester, adding new students and managing the class sizes was so much easier and freed up our admin's time to take on other crucial tasks.
- With the ability to add a maximum-capacity variable to our forms -- one that triggers an alert that a class is full -- we were able to solve the prior problem of double-booking and having to call parents and deliver the disappointing news that a class was full. If I remember correctly, Wufoo also allowed for instances in which parents wanted their children to be in the same class as another child, using form variables and rules.
Since my use of Wufoo was based on a colleague's recommendation, I didn't do any competitive research. The only alternative we had to contend with was the old way of not having online forms and instead having parents call up and request a class and we'd manually add them and take their information and credit card payment by phone. Needless to say, that was time-consuming, it didn't allow for the capture of any info, it didn't allow for an at-a-glance view of all class rosters, and it made it so that only one employee was the keeper of the schedule, making it impossible for other employees to sign up prospective students.
November 26, 2014
Happy with Wufoo
Score 7 out of 10
Vetted Review
Verified User
I implement several forms a year for the Home & School Club (PTA) functions at an elementary school. The forms are used for things like; book fairs, play applications, donations, party RSVPs, back to school forms, carnival tickets, etc. These forms are embedded in our website and allow parents to pay using a credit card and at their convenience.
- Wufoo is amazing at their support. You are able to get a response immediately and their online guide/FAQ is very helpful.
- Wufoo is extremely flexible and easy to use. The forms can be as simple or as complex as you want them to be. I really love the ability to add logic on the back end of the form.
- Wufoo's reporting is simple and easy to use. Their Analytics module is a nice way to quickly get info on your form too.
- Wufoo doesn't tie in with Paypal well. My experience is only with Paypal standard however so I am not sure how they work with other payment solutions. Paypal needs information for a receipt to the end user so your form has to have information that transfers. Such as, if you were buying 2 Meal Tickets. The pull down menu should say "2" but in order for Paypal to see what you purchased for the end user, you have to have the pull down menu say "2 Meal Tickets". This requires a lot of scrubbing of reports on the Wufoo side. You can't just add up a total because in every cell you have "2 meal tickets". You have to do a find and replace; 2 meal tickets replace with 2. I haven't not yet figured out a work around for this.
- Another flaw with the tie between Paypal standard and Wufoo is if a payment doesn't go through on the Paypal side, people still receive a form submission confirmation. This confuses people thinking their payment went through. In our confirmations we usually have it explained that the confirmation is a form submission confirmation only and they should receive an additional receipt from Paypal to know if their payment was successful.
- For sure our customer service rating has gone up. We have also found a ROI from cutting down on paper.
- Using it for an elementary school can create some uneasiness due to the credit card charges and paying for a third party tool but since our organization is run by volunteers, we can easily justify the amount of time that is saved by the ease of use and the ability to quickly turn something around and deliver to parents.
Wufoo was simple to use and offered different merchant choices. We needed something that was easy to create and would tie in with payment processing and embedded into our website. Wufoo's website and team made it easy to research their product and identify features that met our needs.